I had chosen the Kota Kinabalu 5 day tour with Borneo Adventures because it seemed to hit all of the high notes and was quite reasonably priced. The first day included pick up at the airport with transfer to The Jesselton Hotel.
When we checked in, the staff at the front desk asked what time our tour was picking us up the next morning. When we advised that we were being picked up at 7am, she offered to arrange for boxed breakfasts as the lovely tea room where breakfast is served doesn’t open until 7:30am. I was very impressed – it is this kind of thoughtful gesture that leaves a positive impression.