My fifth trip to Penang was a couple of months ago but it didn’t start off very well. In fact, it could have been a disaster. I had been asked to conduct two days of training literally across the street from the Krystal Suites, the hotel where I stayed in 2011. I booked with Agoda and was issued a confirmation for two nights. When I arrived I noticed that the unmanned reception desk had dust on it. Not a good sign. There were two security guards at a desk in the lobby who informed me that the hotel had been closed for two years! Agoda is still taking bookings for this hotel.
Luckily for me, I had stayed here before and knew there was a good hotel not too far away. The security guards called a taxi for me which took me to the Eastin Hotel If I had been a tourist from Europe who had never been to Penang and didn’t speak English very well, I would have been in dire straits. Agoda charged me for one night as a cancellation fee for a hotel that was not open. It reminds me of the scam that the Wine Guys were pulling in Australia but Agoda is a global company. How are they getting away with this!?!
Anyway, my fifth trip to Penang has a happy ending (my favourite kind) but you will have to wait until next week for Penang – Part 5 (B) 🙂